Returns, Refunds & Complaints Policy
Our Commitment to Fresh Flowers in Byfleet
At Flower Delivery Byfleet, we pride ourselves on delivering only the freshest flowers to homes and businesses across Byfleet and nearby areas. As your trusted local florist, our team is dedicated to ensuring every bouquet or arrangement arrives looking vibrant and beautiful. Your satisfaction is our priority, and our returns and refunds policy is designed to guarantee peace of mind with every order.
Freshness Guarantee & Window
We stand behind a fresh flowers guarantee with every delivery in Byfleet. All of our flowers are sourced daily and hand-arranged to ensure they remain at their best. Our freshness window means you can expect your flowers to look beautiful for a minimum of 5 days from delivery, provided they are cared for according to the instructions included with your arrangement. Should your flowers appear wilted or not as fresh upon arrival, please let us know within 24 hours so we can resolve any issues promptly.
Damaged-on-Arrival Policy
If your order arrives damaged or the flowers appear significantly compromised, we ask that you inspect your delivery as soon as possible. Should you notice any damage or quality concerns upon arrival, please contact us within 24 hours of receipt. For an efficient resolution, providing a photo of the damaged flowers or packaging will help us address your concerns quickly and accurately.
Refunds & Replacement Options
Your satisfaction is important to us, and we offer flexible options for resolving any issues with your order. If your flowers are found to be damaged on arrival or do not meet our freshness standards within the stated window, you may be eligible for either a full refund or a replacement bouquet delivered on the next available date. Please note that in some instances, we may offer partial refunds at our discretion if only part of the arrangement is affected.
Refunds will be processed via the original payment method and typically appear within 3-5 working days, although this can vary depending on your bank or payment provider.
How to Make a Complaint
We strive to make every flower delivery in Byfleet perfect. However, if you have a complaint about your experience, our team is here to help. Please contact us with your order details and a clear description of your concern. We value all feedback and use it to improve our service. Our customer care team will acknowledge your complaint within 24 hours (excluding weekends and public holidays) and aim to resolve most issues within two working days.
If further investigation is required, we will keep you informed of progress and work diligently for a fair and timely resolution. We believe in open and honest communication with our valued customers, and your trust in our local Byfleet floristry matters to us.
Trusted Local Byfleet Florist
Flower Delivery Byfleet proudly supplies both households and businesses across Byfleet with exceptional floral arrangements and bouquets. Our experienced florists are committed to providing top-quality service and outstanding value. Whether sending flowers for a special occasion or just to brighten someone’s day, you can rely on our fresh flowers guarantee and attentive aftercare. Thank you for choosing Flower Delivery Byfleet – your local floral experts.
