E-Commerce Terms & Conditions for Byfleet Flower Delivery

Introduction

Welcome to our Terms and Conditions for Flower Delivery Byfleet. These terms provide comprehensive guidance regarding your online flower delivery orders placed with us in Byfleet and surrounding areas. By submitting an order through our website, you indicate your acceptance of these Terms and Conditions. Please review this document closely before making a purchase.

Scope and Application

These Terms & Conditions apply to all customers located in Byfleet and the surrounding areas who seek online flower delivery services via our website. The following sections outline the order process, payments, cancellations, liability, and governing law. By using our service, you agree to abide by these terms and conditions.

Order Process

Placing an order with our online flower delivery service in Byfleet is straightforward. To purchase flowers for delivery, follow these steps:

• Browse our updated online catalogue and select the floral arrangements you wish to purchase.
• Add your chosen items to the virtual basket and review your selections to ensure accuracy, including recipient details and precise delivery address in Byfleet or surrounding areas.
• Proceed to checkout where you may have the option to create an account or continue as a guest.
• Enter all required information including your full name, billing details, recipient’s contact information, specific delivery instructions, and any message to accompany the flowers.
• Verify your order details once more before submitting your order. Order details are considered final once sent to us.
• Following successful payment, you will receive an email confirming receipt of your order. This confirmation confirms acceptance of your order and forms the contract between you and us.

Please ensure all details are correct before confirming, as changes cannot always be accommodated once your order begins processing.

Availability and Substitution

All flower arrangements are subject to availability. While we strive to accurately reflect our stock online, certain flower varieties may be unavailable due to seasonality or supply chain factors. If an item in your order is unavailable, we reserve the right to substitute with a similar product of equal or greater value, ensuring a fresh and attractive arrangement for delivery in Byfleet.

Where possible, we will contact you prior to dispatch if significant variations from your chosen arrangement are necessary. However, minor substitutions may be made at our discretion to guarantee prompt and professional service.

Delivery Policy

We provide flower delivery throughout Byfleet and its neighbouring areas. When placing an order, ensure the delivery address is within our designated service zones. Deliveries are made during standard business hours and, where possible, we accommodate requested time slots. However, specific delivery times cannot always be guaranteed, particularly during peak seasonal periods.

You are responsible for providing complete and accurate delivery information. If our courier cannot complete the delivery due to incorrect details or the recipient being unavailable, we will attempt to leave the flowers in a safe location or with a neighbour, where appropriate. Alternatively, a re-delivery may be arranged at an additional charge.

The risk of loss or damage transfers to the customer upon delivery or when the goods are left at a pre-agreed safe location.

Payment Terms

All orders for online flower delivery in Byfleet must be paid in full at the time of ordering. We accept major UK debit and credit cards, and in some cases, secure online payment platforms. All prices are listed in GBP (£) and include applicable VAT unless otherwise stated.

Payment details are handled securely and are not stored beyond the fulfillment of your order. Orders will not be processed until payment has been received in full. Should there be a problem processing your payment, we will notify you, and the order will not proceed until resolved.

Cancellations and Amendments

If you wish to cancel or amend your order, please contact us as soon as possible after placing it. Due to the perishable nature of flowers and our commitment to timely delivery, orders may only be amended or cancelled prior to preparation and dispatch. Once the order is in process or out for delivery, cancellations cannot be accommodated.

Should you cancel in time, we will issue a full refund using the original payment method. Refunds will be processed promptly, though the time required for funds to appear on your statement may vary depending on your bank or payment provider.

We are unable to issue refunds or accept cancellations for bespoke or customised arrangements once preparation has started, except in the circumstances set out in the Consumer Contracts Regulations or other applicable UK legislation.

Returns and Refunds

Due to the perishable nature of fresh flowers, returns are not usually possible. However, if you are dissatisfied with your order or if the flowers arrive in a damaged or unsatisfactory condition, please notify us within 24 hours of delivery. We may request a photograph to help resolve your concern and, if appropriate, offer a replacement or refund at our discretion.

Any issues relating to non-receipt of orders must also be raised within 24 hours. We cannot accept liability for non-delivery if incomplete, incorrect, or misleading information was provided at the time of booking.

Liability and Disclaimer

We strive to ensure all online flower deliveries in Byfleet are fulfilled to the highest standard. Nonetheless, we cannot accept liability for:

• Delay or failure to deliver arising from circumstances beyond our reasonable control (including but not limited to severe weather, transportation disruption, or supplier outages).
• Minor variations in colour, shape, or size that may occur due to natural product differences among flowers and plants.
• Loss, theft, or damage after the delivery has been completed as per your instructions.

Our total liability for any claim shall not exceed the purchase price of the relevant goods in question. Nothing in these terms/conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability not permitted by law to be excluded or limited.

Customer Obligations

By placing an order, you confirm that you are over the age of 18 and capable of entering into legally binding contracts. You agree to provide accurate and current information and to update such information promptly if any changes occur. It is your responsibility to ensure the accuracy of all delivery and recipient details.

Intellectual Property

All content on our website — including images, text, product designs, and branding for flower delivery in Byfleet — is owned or licensed by us. Such content is protected under copyright and other intellectual property laws. Reproduction, duplication, or copying of website material for commercial use is not permitted without our prior written consent.

Promotions and Vouchers

From time to time, we may offer promotional discounts or vouchers for our Byfleet flower delivery services. Each promotion is subject to specific terms and may not be combined with other discounts. Promo codes must be entered at checkout to be valid and cannot be applied to past orders. We reserve the right to withdraw or change offers at our discretion, without notice.

Amendments to Terms and Conditions

We reserve the right to revise or update these Terms and Conditions at any time to reflect changes in law, industry best practices, or our operational requirements. All changes will take effect from the date of posting. You are advised to consult this page regularly to ensure you understand the latest terms governing your online flower delivery order in Byfleet.

Governing Law and Jurisdiction

These Terms and Conditions, and any contractual or non-contractual dispute arising in connection with them, are governed by and construed in accordance with the laws of England and Wales. By using our online flower delivery service in Byfleet, you submit to the exclusive jurisdiction of the English courts.

Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall remain in full force and effect.

Contact and Customer Support

If you have questions regarding these Terms and Conditions or about your flower delivery in Byfleet and the surrounding areas, please contact our customer support team using the details provided on our website. We are committed to responding to your concerns promptly and professionally.

Final Notice

These Terms and Conditions are intended to provide clarity and protection for both the customer and our flower delivery service in Byfleet. Your statutory rights are not affected. By placing an order, you reaffirm your agreement with the above terms. Thank you for choosing our online flower delivery service in Byfleet and the surrounding neighbourhoods.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Byfleet, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Byfleet.

For assistance with orders, returns or account queries, please fill out the Contact Us form.